innovation

Is Facebook’s Zuckerberg Right? Sometimes Listening to Your Customers is “Stupid.”

There is a lot of talk this week about the new Facebook redesign and how much some users dislike it.  Facebook CEO Mark Zuckerberg allegedly said that “the most disruptive companies don’t listen to their customers.”  On the surface this sounds completely insane!  We’re supposed to listen to customers, aren’t we? Well, sort of, sometimes. …

Is Facebook’s Zuckerberg Right? Sometimes Listening to Your Customers is “Stupid.” Read More »